Thursday, August 9, 2007

Insurance Clients

Working with different people and dealing with them through phone calls don’t have to be something you should only do because you need to and because you haven’t had the chance to introduce your insurance business to this particular person.
Taking care of your incoming prospects and existing customers doesn’t only end as soon as they hire you and your services. You need to continually operate as a good insurance provider and agent for them. They also need to know necessary notices (new ones are most important); don’t wait until they ask so they won’t feel unimportant nor ignored at all. Also, never wait for them to ask or inquire about something very important because this will only make them think that you are not disclosing necessary information.
At all cost, go out of your way to check on your clients and let them know that they are remembered. Doing means for your insurance clients also help your insurance business increase its popularity and credibility. A simple postcard informing them to check out your site and anything that is new in it can already make them realize that they are one of the active customers that you value. And it also adds good standing for your insurance website.
Another step you can try in reaching out to your clients is to distribute survey forms to them. This way, you’d have an idea how well you’re performing as an insurance agent and how your service is affecting them. Are you getting positive ratings or the opposite? It’s convenient, though, to realize things like this because it’s a subtle way of knowing your standing.
As for your special offers, you don’t have to wait forever for existing clients or prospects to accidentally drop by your website. You can send off special promo offers by snail mail. Flyers or brochures are best for this purpose. While you’re at it, you can also try delivering these things yourself. Keep in mind that this isn’t going to be a regular routine but just a seasonal trend to help your business grow. Of course you can stretch this condition. If you think your customers (who are your best prospects) deserve more than flyers; go ahead and give something that can make them smile.

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